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10 sites that rate a 10 in customer service, in shopping survey

InternetRetailer.com – Daily News for Tuesday,January18, 2005
1. 800 or toll-free telephone number
2. Keyword Search
3. Answer e-mail question within 25 hours, correctly with a specific answer
4. Four or fewer days to receive package
5. Six or fewer clicks to checkout
6. Real time inventory in shopping cart or product page
7. Online shipping status
8. Order confirmation in shopping cart
9. E-mail order confirmation sent w/order number included
10. Recommended products/features in shopping process
11. Display customer service hours

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05/20/05 This entry was written by sooduklee, posted on 20 5月 &Fri, 20 May 2005 17:19:14 +000014q0000002005;05 at 5:19 PM, filed under BASEBALL. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Trackbacks are closed, but you can post a comment.

10 sites that rate a 10 in customer service, in shopping survey

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