InternetRetailer.com – Daily News for Tuesday, January 18, 2005
1. 800 or toll-free telephone number
2. Keyword Search
3. Answer e-mail question within 25 hours, correctly with a specific answer
4. Four or fewer days to receive package
5. Six or fewer clicks to checkout
6. Real time inventory in shopping cart or product page
7. Online shipping status
8. Order confirmation in shopping cart
9. E-mail order confirmation sent w/order number included
10. Recommended products/features in shopping process
11. Display customer service hours
10 sites that rate a 10 in customer service, in shopping survey
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